Shipping policy

Thank you for shopping with Made Brighter. We’re committed to making sure your order reaches you safely and as smoothly as possible.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days.

Orders are not processed on weekends or public holidays. During periods of unusually high demand, processing times may occasionally take slightly longer.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Estimated Shipping Time

Once your order has been processed and shipped, estimated delivery time is:

10–15 business days

Please note that these are estimated delivery times and may occasionally be affected by factors outside our control, including carrier delays, customs processing, weather conditions, or periods of exceptionally high demand.

Shipping Rates

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may also offer free shipping promotions.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number.

Please allow approximately 24–72 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at support@madebright.store.

Once an order has already been processed or shipped, we may not be able to modify the delivery address.

Made Brighter cannot be held responsible for packages that are lost or delivered incorrectly due to inaccurate or incomplete shipping information provided at checkout.

Delayed, Lost, or Stolen Packages

Once a package has been transferred to the shipping carrier, occasional delays may occur that are outside of our direct control.

If your tracking information shows no meaningful update for an extended period or you believe your package may be lost, please contact us at support@madebright.store and our support team will assist you.

If tracking confirms that a package has been successfully delivered, Made Brighter is not responsible for packages that are subsequently lost or stolen.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated during checkout.

Customs processing may occasionally cause additional delivery delays.

Damaged Orders

If your order arrives damaged or defective, please contact us within 7 days of delivery at:

support@madebright.store

Please include your:

Order number
Description of the issue
Clear photos showing the damaged or defective item

Our support team will review your request and help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, please contact: